Abstract:This paper examines a single-server queueing system that serves both scheduled and strategic walk-in customers. The service discipline follows a first-come, first-served policy, with scheduled customers granted non-preemptive priority. Each walk-in customer strategically chooses their arrival time to minimise their expected waiting time, taking into account the reservation schedule and the decisions of other walk-in customers. We derive the Nash equilibrium arrival distribution for walk-in customers. We also study the case where early arrivals are allowed and analyse its impact on equilibrium arrival patterns. By analysing various appointment schedules, we assess their effects on equilibrium arrival behaviour, waiting times, and server idle time. Finally, we compare different scheduling policies and evaluate their impact on overall system performance.
From: Jiesen Wang [view email]
[v1]
Thu, 27 Feb 2025 14:00:18 UTC (872 KB)
[v2]
Fri, 26 Jun 2026 02:47:50 UTC (257 KB)
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