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PCI Perspectives

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Internal Security Assessor (ISA) Training Case Study: WestJet
Alicia Malone · 2025-09-25 · via PCI Perspectives

westjet-blog

WestJet has always worked to maintain PCI compliance across a complex environment that spans over 20 payment channels and 40 different internal teams. As part of its PCI DSS v4.0 readiness program, the company launched group ISA Training to operationalize the way it manages and operates its PCI environment.

Key takeaways:

  • WestJet launched group ISA Training as part of its PCI DSS v4.0 readiness program to strengthen how it manages PCI compliance.
  • The initiative brought together over 30 WestJetters from 20+ payment channels and 40 internal teams.
  • Training ensured key participants were grounded in PCI principles from the start of projects, reflecting the value: “Work together to win.”

View the Case Study

Learn more about ISA training

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Alicia Malone

As Director, Communications/Public Relations for PCI SSC, Ms. Malone develops and executes proactive communications and stakeholder engagement programs to educate and drive global collaboration in the payments industry.