Hey everyone. I suspect many startups here use JumpCloud for IDP and SSO, as we do.
We’ve found their billing policies to be quite unfair:
- Cancellation with 30 day notice and in writing only
- Must delete all users/computers manually before cancellation
- Locked admin dashboard effectively prevents admins from performing those steps — in cases where an invoice hasn’t been paid (or if a business has refused on valid grounds), there is then no way to comply with cancellation policies, since users/computers can’t be deleted.
JumpCloud even insists on billing after cancellation has been submitted, again because of this dashboard / users / computers conflict.
Has anyone else run into this?
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