3 个班次，每个班次 8 小时，轮班制
面试方式：线上面试
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TG: @AriaWanax
VX: Aurora_Wanax
Responsibilities:
- Provide customer support in English through online chat, ticketing systems, and other channels, answering user inquiries related to account, deposit, withdrawal, and trading issues;
- Assist in troubleshooting and collecting user feedback, and promptly escalate technical or urgent issues to internal teams;
- Deliver a friendly and professional customer service experience to enhance user satisfaction;
- Support the localization and communication of official events and announcements;
- Participate in shift rotations as required to ensure 24/7 service coverage.
Requirements
- English and Chinese as a working language;
- Familiar with basic concepts of cryptocurrency and blockchain, and able to quickly understand and resolve user issues;
- Know about Future Tradings
- Patient, detail-oriented, with strong communication and stress-handling skills;
- Able to adapt to remote work and shift schedules.