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This paper presents a role-based multi-agent architecture (MAS) for end-to-end intent orchestration that mirrors Communication Service Provider (CSP) organisational structures. The proposed framework applies principles of functional decomposition, explicit task ownership, privacy-preserving domain separation, and domain-specific expertise within a hierarchical four-layer agent system spanning customer engagement, strategic planning, service delivery, and infrastructure provisioning. Leadership agents coordinate planning activities, whilst specialised service and resource agents are dynamically instantiated according to intent requirements.
A proof-of-concept implementation demonstrates the feasibility of bridging the BSS-OSS divide through structured agent coordination, illustrating how agentic MAS can support accountable and scalable intent-driven service orchestration.
From: Juan Marcelo Parra [view email]
[v1]
Wed, 6 May 2026 08:10:01 UTC (900 KB)
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