Flights

Two of them are leading airlines at Logan Airport.

Though the past year in air travel has been fraught with delays, cancellations, and increased prices, customer satisfaction has thrived and three airlines are doing it best, according to a new study.

The JD Power 2026 North America Airline Satisfaction Study, released on Wednesday, says overall customer satisfaction in the air has increased across all segments year over year — up 8 points on a 1,000-point scale.

JetBlue ranked No. 1 for first class/business travelers for the second consecutive year, Delta Air Lines ranked No. 1 for premium economy for the fourth consecutive year, and Southwest ranked No. 1 for economy/basic economy for the fifth consecutive year. JetBlue and Delta are leading airlines at Logan International Airport.

The study measures passenger satisfaction in seven categories (in alphabetical order): airline staff; digital tools; ease of travel; level of trust; on-board experience; pre/post-flight experience; and value for price paid.

In the first class/business category, JetBlue scored a 759 out of 1,000 points (followed by Delta Air Lines with 750 and Alaska Airlines with 720); in the premium economy category Delta Air Lines scored a 736 (followed by Alaska Airlines with 720 and JetBlue with 701); and in the economy/basic economy Southwest scored 670 (followed by Delta with 667 and JetBlue with 655).

The 8 point increase in satisfaction overall is due to a 17-point increase in satisfaction in first/business class; a 14-point increase in premium economy class; and a 6-point increase in economy/basic economy classes.

“Despite many challenges, the airlines returned to basics of passenger communication, friendly service and providing slightly better value for money compared to past years,” said Michael Taylor, senior managing director of travel, hospitality, retail and customer service at JD Power, in a statement. “The big question now is how long that can continue. With airfare prices for some routes tripling over the past few weeks and baggage fees increasing to cover rising fuel costs, it is becoming increasingly difficult for airlines to continue to drive the high levels of customer satisfaction in this year’s study.”

The study is based on the responses of 10,914 passengers between March 2025 and March 2026 who had flown a major North America airline within a month of completing the survey.