Huawei with TM Forum and 12 Operators, Jointly Releases the New-Generation Intelligent Operations White Paper 4.0
[Copenhagen, Denmark, June 23, 2026] At the DTW Ignite 2026, Huawei in collaboration with TM Forum and 12 global operators, jointly released the New-Generation Intelligent Operations White Paper 4.0. This white paper focuses on Agentic Operations, integrating practical achievements from multiple global operators. It elaborates on the AI-native operations architecture, implementation pathways, and business value, aiming to accelerate the construction of a new paradigm for ICT operations, unleash new value, and enable a leap for operational intelligence.
Since the first version was released in 2023, Huawei has released four generations of white papers, continuously evolving along the operational transformation path of “network-centric,” “service-centric,” and “value-centric.” Based on technological advancements and industry pain points, White Paper 4.0 proposes an AI-Native intelligent operations value proposition: value-driven, with Digital Twin Network (DTN) and Domain Specific Model (EDNS 2.0), and a new paradigm of intelligent operations featuring Hybrid Team + Agentic Process.
White Paper 4.0 distils a “Three-Stage, Six-Step” methodology encompassing data governance, process re-engineering, and organizational transformation, along with a four-stage data governance framework of “Identify-Analyze-Optimize-Retain.” Simultaneously, leveraging DTN and EDNS 2.0, continuously scans network and service status in real-time, identifies risks, and generates remediation plans. This ensures the effectiveness of backup and disaster recovery mechanisms at the T0 moment, guaranteeing stable service operations. By eliminating risks at the T-1 moment and enabling rapid fault recovery at T0, it establishes a “dual protection” for intelligent operations.
Based on this framework, a new operational paradigm is redefined: shifting from humans utilizing tools to execute and close tasks, to humans supervising/enhancing AI Agents to execute and close tasks. Through intelligent agents, massive-scale tasks such as inspections and fault handling are automated, allowing personnel to shift focus to high-value work like complex problem-solving and agent development/optimization. Several operator practices have already been implemented, achieving an agent one-hop closure rate of over 80%, supporting the dual enhancement of network and service quality.
Danwill Duan, President of Huawei ICT Assurance and Operation Services Domain, stated: “Agentic Operations is an inevitable trend in the evolution of network operations. White Paper 4.0 consolidates the exploration achievements of the entire industry. We hope to take this as an opportunity to collaborate with more partners to effectively address challenges, create greater value, and accelerate the journey towards AN L4.”
In the future, Huawei will continue to collaborate with global operators and standards organizations, deepen technological innovations in Domain Specific Models, Digital Twins of Networks, and AI Agents, continuously improve the new-generation intelligent operations framework, and accelerate the transformation of technological innovation into operational benefits.
President of Huawei ICT Assurance and Operation Services Danwill Duan
Interprets White Paper 4.0
Official Download Link for the New-Generation Intelligent Operations White Paper 4.0:
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