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Playing Along: Learning a Double-Agent Defender for Belief Steering via Theory of Mind RPA-Check: A Multi-Stage Automated Framework for Evaluating Dynamic LLM-based Role-Playing Agents A Triadic Suffix Tokenization Scheme for Numerical Reasoning Hidden Measurement Error in LLM Pipelines Distorts Annotation, Evaluation, and Benchmarking Synthius-Mem: Brain-Inspired Hallucination-Resistant Persona Memory Achieving 94.4% Memory Accuracy and 99.6% Adversarial Robustness on LoCoMo Time is Not a Label: Continuous Phase Rotation for Temporal Knowledge Graphs and Agentic Memory NovBench: Evaluating Large Language Models on Academic Paper Novelty Assessment Policy Split: Incentivizing Dual-Mode Exploration in LLM Reinforcement with Dual-Mode Entropy Regularization METER: Evaluating Multi-Level Contextual Causal Reasoning in Large Language Models Think Before you Write: QA-Guided Reasoning for Character Descriptions in Books METRO: Towards Strategy Induction from Expert Dialogue Transcripts for Non-collaborative Dialogues Retrieval as Generation: A Unified Framework with Self-Triggered Information Planning Do LLMs Know Tool Irrelevance? Demystifying Structural Alignment Bias in Tool Invocations Enhancing Multimodal Large Language Models for Ancient Chinese Character Evolution Analysis via Glyph-Driven Fine-Tuning Polyglot Teachers: Evaluating Language Models for Multilingual Synthetic Data Generation Exploring Knowledge Conflicts for Faithful LLM Reasoning: Benchmark and Method CocoaBench: Evaluating Unified Digital Agents in the Wild MathAgent: Adversarial Evolution of Constraint Graphs for Mathematical Reasoning Data Synthesis Evaluating Memory Capability in Continuous Lifelog Scenario How Robust Are Large Language Models for Clinical Numeracy? An Empirical Study on Numerical Reasoning Abilities in Clinical Contexts Efficient Training for Cross-lingual Speech Language Models Shared Emotion Geometry Across Small Language Models: A Cross-Architecture Study of Representation, Behavior, and Methodological Confounds A Systematic Analysis of the Impact of Persona Steering on LLM Capabilities Uncertainty-Aware Web-Conditioned Scientific Fact-Checking When Valid Signals Fail: Regime Boundaries Between LLM Features and RL Trading Policies When Verification Fails: How Compositionally Infeasible Claims Escape Rejection Mem$^2$Evolve: Towards Self-Evolving Agents via Co-Evolutionary Capability Expansion and Experience Distillation AOP-Smart: A RAG-Enhanced Large Language Model Framework for Adverse Outcome Pathway Analysis OccuBench: Evaluating AI Agents on Real-World Professional Tasks via Language Environment Simulation Advancing Polish Language Modeling through Tokenizer Optimization in the Bielik v3 7B and 11B Series
Detect, Explain, Escalate: Sustainable Dialogue Breakdown...
Abdellah Ghassel, Xianzhi Li, Xiaodan Zhu · 2025-04-26 · via cs.CL updates on arXiv.org

Large Language Models (LLMs) have demonstrated substantial capabilities in conversational AI applications, yet their susceptibility to dialogue breakdowns poses significant challenges to deployment reliability and user trust. This paper introduces a "Detect, Explain, Escalate" framework to manage dialogue breakdowns in LLM-powered agents, emphasizing resource-efficient operation. Our approach integrates two key strategies: (1) We fine-tune a compact 8B-parameter model, augmented with teacher-generated reasoning traces, which serves as an efficient real-time breakdown detector and explainer. This model demonstrates robust classification and calibration on English and Japanese dialogues, and generalizes to the BETOLD dataset, improving accuracy by 7% over its baseline. (2) We systematically evaluate frontier LLMs using advanced prompting (few-shot, chain-of-thought, analogical reasoning) for high-fidelity breakdown assessment. These are integrated into an "escalation" architecture where our efficient detector defers to larger models only when necessary, substantially reducing operational costs and computational overhead. Our fine-tuned model and prompting strategies achieve state-of-the-art performance on DBDC5 and strong results on BETOLD, outperforming specialized classifiers on DBDC5 and narrowing the performance gap to larger proprietary models. The proposed monitor-escalate pipeline reduces inference costs by 54%, providing a cost-effective and interpretable solution for robust conversational AI in high-impact domains. Code and models are publicly available.