Retrieval-Augmented Generation (RAG) has emerged as a powerful approach for grounding Large Language Model (LLM)-based chatbot responses on external knowledge. However, existing RAG studies typically assume well-structured textual sources (e.g. Wikipedia or curated datasets) and perform retrieval and generation at query time, which can limit their applicability in real-world chatbot scenarios. In this paper, we present HybridRAG, a novel and practical RAG framework towards more accurate and faster chatbot responses. First, HybridRAG ingests raw, unstructured PDF documents containing complex layouts (text, tables, figures) via Optical Character Recognition (OCR) and layout analysis, and convert them into hierarchical text chunks. Then, it pre-generates a plausible question-answer (QA) knowledge base from the organized chunks using an LLM. At query time, user questions are matched against this QA bank to retrieve immediate answers when possible, and only if no suitable QA match is found does our framework fall back to an on-the-fly response generation. Experiments on OHRBench demonstrate that our HybridRAG provides higher answer quality and lower latency compared to a standard RAG baseline. We believe that HybridRAG could be a practical solution for real-world chatbot applications that must handle large volumes of unstructured documents and lots of users under limited computational resources.