• Jenny Lin

  Senior Product Manager

  Jenny Lin is a Senior Product Manager at Omnissa on the Freestyle Orchestrator team, overseeing the product strategy for Freestyle for Mobile (iOS and Android).

  Read More From the Author

Now that Freestyle Orchestrator for mobile is generally available, we’re excited to introduce a powerful new feature called Quick Actions. This addition to the Workspace ONE Intelligent Hub app on iOS and Android devices empowers end users to execute self-service actions, reducing reliance on IT support and streamlining device management. 

Enhancing end-user autonomy with Quick Actions 

Quick Actions provide a dedicated section within the Workspace ONE Intelligent Hub app where administrators can publish workflows for users to access and execute on their own. This feature is designed to simplify common tasks, troubleshoot issues, and maintain device efficiency without the need for IT intervention. 

Two pathways for workflow deployment: App Catalog and Quick Actions 

With the introduction of Quick Actions, there are now two primary ways to make workflows visible and executable by end users: 

1. App Catalog 

The App Catalog is ideal for workflows centered around delivering productivity resources. It’s recommended for: 

• App-based workflows: Admins can create workflows that allow users to download specific applications bundled with necessary profiles. Examples include: 
  - Secure email access: Users can install the Boxer email app accompanied by a high-security profile to ensure corporate email compliance. 
  - Secure browsing: Deploying Chrome with the Tunnel app and corresponding profiles enables secure web access through corporate networks. 
• Location or store-specific workflows: Tailored workflows provide resources based on specific locations, such as: 
  - Corporate Wi-Fi, VPN, and printer profiles: Users working in retail stores, warehouses, or office locations can download all necessary configurations for their site. 
  - Traveling employees: Staff who move between locations can easily access site-specific resources as needed. 

The App Catalog is the go-to place for distributing resources that enhance productivity and are essential for daily operations. 

2. Quick Actions 

Quick Actions are recommended for workflows centered around self-service, troubleshooting, and maintenance. Two specific examples are: 

“Troubleshoot My Device”: This workflow reinstalls all apps and profiles necessary for the device to function correctly. Over time, or during troubleshooting, essential apps and profiles might be inadvertently removed. This quick action enables users to restore their device to its optimal state with a single tap. 

“Fix My Wi-Fi”: If a user's Wi-Fi profiles have been accidentally deleted or corrupted, this workflow reinstalls all necessary Wi-Fi configurations, re-establishing connectivity to corporate networks seamlessly. 

Quick Actions empower users to resolve common issues independently, reducing downtime and the need for IT support. 

Benefits of Quick Actions 

For administrators: 

• Reduced support burden: By enabling users to fix common issues themselves, IT teams can focus on more complex tasks and strategic initiatives.
• Flexible workflow deployment: Admins can choose the most appropriate method (App Catalog or Quick Actions) to deliver workflows based on their purpose and audience.
• Improved compliance and security: Ensuring users can restore essential security profiles and configurations helps maintain compliance with corporate policies. 

For end users: 

• Increased autonomy: Users can address issues immediately without waiting for IT assistance, enhancing productivity.
• Simplified access to resources: Necessary tools are readily available, whether users need to install productivity apps or fix a connectivity issue.
• Enhanced user experience: Quick resolution of problems leads to a smoother, more satisfying user experience. 

Maximizing the impact of Quick Actions for IT teams 

To make the most of Quick Actions, IT admins can use them to: 

• Identify common issues: Analyze support tickets and user feedback to determine frequent problems that can be addressed with self-service workflows.
• Design user-friendly workflows: Create workflows with descriptive names that users can easily locate and understand, and make sure to arrange them into logical groupings
• Test thoroughly: Before deploying, test the workflows to ensure they function as intended and provide the desired outcomes. 

Quick Actions for iOS and Android devices mark a significant advancement in empowering end users and enhancing mobile device management efficiency. With self-service workflows directly within the Intelligent Hub app, organizations can reduce the support burden on IT teams while improving the overall user experience. 

Embrace Quick Actions today and transform how your organization approaches mobile device management, support, and user empowerment. Get started with Quick Actions now.