Organizations today are increasingly recognizing the importance of digital employee experience (DEX) platforms in the evolving workspace. At Omnissa, we pride ourselves on our best-of-breed digital work platform. For this reason, we are proud to announce we are positioned in the inaugural Gartner^® Critical Capabilities for Digital Employee Experience Management Tools. This Critical Capabilities^* research complements the Gartner Magic Quadrant^™ for Digital Employee Experience Management Tools, where Omnissa placed as a Visionary.

With this acknowledgment by Gartner, we believe it cements Omnissa as a leader in the industry and also highlights our commitment to delivering exceptional digital experiences. Let’s explore what this ranking means for businesses interested in DEX management tools and why we feel Omnissa stands out in the DEX market. 

Why, according to us, Gartner ranks Omnissa for 5 key use cases

The Gartner Critical Capabilities for DEX report evaluates technology providers based on specific capabilities that are important for meeting customer needs in each market. Omnissa was recognized in the Critical Capabilities for DEX report due to its scores across five key use cases: 

1. IT operations (physical and virtual endpoints) 

The Omnissa DEX solution excels in providing unified visibility and monitoring for both physical and virtual endpoints, helping IT teams manage device health, performance, and security. Its robust AI-driven analytics enable proactive detection and resolution of issues across diverse environments, leading to enhanced operational efficiency. In addition to easy-to-configure Dashboards, we have a Marketplace with templates for IT admins to customize their view: 

Additionally, the Omnissa DEX solution enhances IT operations by automating root cause analysis (RCA) and offering detailed troubleshooting tools. This allows IT teams to quickly identify and resolve problems before they impact employees, reducing downtime and improving the overall support experience. The guided RCA is initiated from the Investigations page: 

2. IT support 

Omnissa ranked 4.2 out of 5 (or second highest) for the IT Support use case. We believe this highlights our strengths in remote assistance and seamless IT Service Management (ITSM) integration. With Assist, IT teams can provide real-time remote support, swiftly resolving issues to keep employees productive. Its advanced ITSM integrations further streamline ticket management by embedding Insights directly into workflows, allowing support teams to prioritize and resolve incidents more effectively and deflecting tickets. Coupled with proactive, AI-driven issue detection and a unified data platform, Omnissa empowers IT teams to deliver superior support experiences, ensuring minimal disruption and maximum productivity across the workforce. Watch this video of an of an employee, Jonathan, needing helpdesk assistance from Helen, who uses the ITSM integration in Workspace ONE to resolve Jonathan’s issues quickly. 

3. Experience analysis

With its comprehensive analytics and reporting capabilities, the Omnissa DEX solution empowers organizations to measure and understand employee experience across endpoints. Detailed insights into application performance, device usage, and network connectivity help IT teams optimize the digital experience and better ensure employee productivity. The Experience Score tab gives IT admins a simple view of their environment, making it easy to drill down: 

4. Employee enablement and adoption

The DEX solution focuses on employee enablement by providing simplified and intuitive processes that help employees fully adopt and utilize their digital tools. Available tools include custom notifications and surveys, which help keep employees apprised of important updates and give them the opportunity to provide feedback at the right time. With Freestyle Orchestrator, IT admins can schedule notifications or even trigger them based on survey responses. These notifications can incorporate rich media, such as PDFs or videos, to enhance engagement. Additionally, self-service can be configured to give employees on-demand access to knowledge bases (KBs) or FAQs, ensuring they have the resources they need at any time. This leads to higher engagement, better technology adoption, and improved overall employee satisfaction. For example, you can see my Intelligent Hub Notification from August when I was instructed to wipe my device and enroll into Workspace ONE. The process was very smooth: 

5. Employee personas

The Omnissa DEX solution helps organizations tailor their IT strategies to different employee groups. This ensures that specific needs are met, whether for frontline workers or knowledge employees, enhancing personalized experiences and overall productivity. Here you can see a screenshot of my Workspace ONE console showing the Marketplace view of the Frontline Dashboard pack, with numerous templates specific to the frontline persona: 

Why Omnissa excels in DEX

There are numerous ways Omnissa leads in helping organizations improve their digital workspaces and employee experiences: 

1. Comprehensive features: Omnissa offers a robust suite of features designed to enhance employee engagement and streamline workflows. Its intuitive interface ensures that businesses can easily create and manage digital experiences that are self-healing, self-configuring, and self-automated. It is extremely important to be able to have a comprehensive solution that integrates the best of DEX, UEM, and VDI, as Omnissa does.
2. Integration capabilities: In a world where interoperability is key, Omnissa stands out because of its seamless integration with many third-party tools and systems. This capability allows businesses to leverage their existing technology stack while enhancing their digital employee experience.
3. Advanced analytics: Understanding how employees use digital tools for work is vital. Omnissa provides powerful analytics that help businesses gain insights into user interactions, enabling them to make data-driven decisions and improve their offerings continuously.
4. Scalability: Scalability is crucial to many businesses, whether small startups or large enterprises. The Omnissa DEX solution is designed to grow with the business, ensuring that your DEX platform can adapt as needs evolve, without requiring a complete overhaul. Omnissa customers find it easy to get started with Experience Management. Learn why here. 

Conclusion

We feel the Gartner Critical Capabilities for DEX Management Tools report provides organizations with a framework to compare different platforms and make informed decisions based on their unique requirements.  

We believe the placement of Omnissa in the Gartner Critical Capabilities for DEX Management Tools report helps underscore our status in the field. For businesses looking to enhance their digital experiences, in our opinion this recognition provides a compelling reason to consider Omnissa as a strategic partner. Workspaces continue to evolve, so platforms that prioritize user experience, integration, and analytics will be essential for success. With solutions that are self-configuring, self-healing, and self-securing, Omnissa can help organizations confidently navigate the complexities of digital transformation. 

As companies progress toward digital transformation, keeping an eye on emerging trends and innovations will be key to maximizing the potential of digital experiences — and Omnissa is poised to lead the charge. 

Request a copy of the report from Omnissa here. 

* A Critical Capabilities document is a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner. It shows you which products or services are a best fit in various use cases to provide you actionable advice on which products/services you should add to your vendor shortlists for further evaluation.  

Gartner, Critical Capabilities for Digital Employee Experience Management Tools, By Stuart Downes, Autumn Stanish, Tom Cipolla, Dan Wilson, Lina Al Dana, 9 September 2024. 

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

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