November 17, 2025
Riley Bui
Product Marketing Manager
Riley Bui is a Product Marketing Manager at Omnissa. She enjoys collaborating with cross-functional teams and creating content, whether it’s writing blogs or making videos. Her outside interests are climbing, playing pickleball, and traveling.
Bryan Vest
Product Line Manager for Digital Employee Experience (DEX)
Bryan is the Product Line Manager for Digital Employee Experience (DEX) at Omnissa, bringing extensive expertise in mobility, sales, consulting, product management, and product marketing. With a strong background in guiding large enterprises through digital transformation, he is passionate about leveraging technology to enhance digital employee experiences and streamline IT operations. At Omnissa, Bryan helps organizations maximize the value of their digital investments by aligning business needs with innovative solutions that drive efficiency and improve user experiences.
Pulling your hair out over slow logon times, laggy networks, and mystery app slowness?
You're not alone. Many IT teams are stuck in a cycle of troubleshooting, limited visibility, and reactive firefighting. Unfortunately, more time is spent chasing down issues instead of preventing them. Not to mention that digging through data silos across different tools to figure out why employees are experiencing friction and frustration, only adds to the chaos.
What if your team had a built-in expert that could turn tribal knowledge into instant, scalable action? Omnissa DEX can help! It is the digital employee experience solution for all your devices and apps, including Horizon. Several new capabilities that were announced at Omnissa ONE have launched, and we have expanded our partner ecosystem.
Highlights of this blog
At Omnissa ONE, we covered all things DEX for Horizon where features group policy object (GPO) breakdown and guided root cause analysis (gRCA) were announced as generally available (GA). Say goodbye to the mystery of slow logons.
Integrated ServiceNow Console for seamless Horizon user lookup and action execution that supports Horizon 8 across both on-premises environments and VMware-managed cloud deployments.
Breaks down total logon duration into key segments for faster root cause analysis. Provides user & machine GPO process time to identify policy-related delays. Offers visibility into GPO processing types and client-side extensions to understand how policies impact performance.
DEX Playbooks are dynamic, built-in guides that transform expert IT knowledge into scalable, actionable workflows—reducing guesswork and speeding up resolution.
Administrators can search for users & VMs from the Intelligence console and get detailed & historic visibility to the performance of the user session and VM. Check out a demo video here.
Our partner ecosystem allows us to deliver smarter, more connected experiences for Horizon users. One example of this is our partnership with IGEL. Together, we’re expanding visibility and interoperability across the stack, bringing richer context, faster troubleshooting, and more value to IT teams. This is just the beginning of our journey toward a more intelligent and unified DEX ecosystem.
From faster logon troubleshooting and ServiceNow integration to dynamic Playbooks and guided RCA, DEX for Horizon is transforming how IT teams support virtual environments. With new partner integrations like IGEL, we’re building a future where Horizon support is proactive, intelligent, and deeply connected.
Explore the latest features, dive into roadmap innovations, and discover how our expanding partner ecosystem can elevate your Horizon experience. Read the full press release announcement here.
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