As the end of the year approaches, enterprise companies face unique challenges and opportunities. Imagine being able to discover unreported issues that slow down your devices during a holiday rush. Do you need more devices? Do you need new batteries? The end of the fiscal year often means planning for the next, a rush of last-minute sales quotes, and an uptick in meetings. What if you could solve app crashes and app hangs and ensure high productivity during this busy period? Not only would your employees be happier, so would your customers and — ultimately — your investors.
A seamless digital employee experience (DEX) not only boosts productivity but also improves job satisfaction and morale. It also simplifies application and resource access, improves efficiency, and minimizes security risks. So, how can you ‘gift’ your team better employee experiences to stay engaged, energized, and productive?
We don’t just help make employees productive; we help them stay engaged. A great way to do this is to keep a pulse on employee satisfaction or use tools to deliver IT and HR comms directly to employees’ devices, ensuring they are informed no matter where they are. Offering flexible or remote work options is a thoughtful way to support work-life balance while ensuring business needs are met. Digital workspaces that allow secure, responsive remote access help ensure employees have the resources they need to be efficient whether at home, on the road, or on location. Communication is essential. Providing an optimized, user-friendly communication platform can make collaboration seamless.
The end of the year brings demands, and employees often must juggle high workloads. Omnissa brings together apps, resources, communication, and self-service across devices and operating systems (OS). Providing quick, easy, and secure access to the tools your employees need is key to keeping their productivity high. You can simplify access with per-app VPN and single-sign-on (SSO). With solutions like SSO and centralized app hubs, employees can then access all the apps and data they need without the frustration of logging in multiple times.
Last-minute demands equate to increased workloads and more repetitive tasks. Proactivity is critical for your company to maintain productivity. Utilizing data and analytics to automate troubleshooting allows the IT team to make informed decisions, confirm success, and then scale this remediation with automation. Giving employees access to common workflows on their devices without requiring trouble tickets can reduce resolution times. Being able to reduce silos among admins through diagnostic information and reports fosters stronger collaboration.
Use solutions like low-code orchestration frameworks to automate complex, time-consuming IT tasks helps the IT organization focus on the most pressing matters during the busiest times.
Efficiently managing devices and applications during busy periods, like the end of the year, is essential for maintaining productivity and minimizing costs. Start by monitoring device performance to identify and resolve common issues such as high CPU usage or frequent OS crashes. Pay close attention to key applications to ensure they are optimized for peak end-of-year activity. Additionally, drive cost savings by leveraging app license optimization to identify and revoke unused licenses, and evaluate devices for potential refreshes based on data such as power consumption. These proactive measures not only enhance performance but also maximize resources and reduce expenses.
Service desks are no longer just the go-to for resolving IT issues — they are central to delivering a standout DEX. They ensure seamless operations, boost productivity, and help create a positive work culture. By integrating DEX data with ITSM platforms, helpdesks elevate IT service delivery. This integration helps ensure that teams can quickly access essential tools and resources, while optimizing overall IT functionality for a more cohesive ecosystem.
Our innovative DEX solution takes your service desk to the next level by enabling faster ticket resolution and enhancing employee satisfaction. By integrating with ITSM platforms, it streamlines workflows, giving IT admins direct access to advanced troubleshooting and remediation tools. This comprehensive solution empowers your team with cutting-edge capabilities — effortlessly and efficiently.
DEX empowers organizations to align their strategic goals with measurable business outcomes, driving employee engagement and boosting productivity. By leveraging data-driven insights, DEX enables you to make informed decisions, prioritize initiatives, and consistently promote growth and success. It provides clarity on what drives results, helping you maximize your investments and improve focus on what truly matters.
At Omnissa, we envision a future where technology is a seamless partner in enhancing human potential. Our DEX solution embodies this vision, equipping your IT teams with the tools they need to excel in an increasingly digital landscape.
Ready to transform your company and elevate your DEX? Read more about our DEX solution’s strengths in the Gartner Critical Capabilities report.
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