As we begin our first full calendar year as Omnissa, it is illuminating to look back at our 2024 product accomplishments.
Becoming an independent software company required a lot of work to transition our products and services into our new organization.
But while we did that work, we continued our momentum and released many important product updates across our unified endpoint management (UEM), virtual desktop and app, digital employee experience, and security solutions.
The release of the new modern architecture for Workspace ONE® UEM was a keystone 2024 event, which began deployments to SaaS environments around the time of our Omnissa ONE events. This microservice-based, modern architecture brings enhanced scalability, resilience, and maintainability to our Workspace ONE UEM customers while supporting new and improved capabilities.
Workspace ONE continues to deliver more features for endpoint management, providing more depth and breadth of device support to our users. New features, such as DDM for iOS, Platform SSO for Okta, AMAPI for work profile enrollments, Windows multi-user, and app management for Linux, are built on the modern architecture.
We’re excited for customers to get their hands on the modern architecture. In the meantime, we continued with many other updates, such as supporting the latest operating systems and features from our OEM partners. As usual, we rolled out support for the annual iOS, Android, and macOS releases, but also for new elements such as Apple Intelligence.
One of our key strategies for Omnissa Horizon® is to offer choices for where and how organizations run their workloads. 2024 saw two major additions for Horizon. Horizon Cloud now supports Windows 365 Cloud PCs, and Horizon 8 on Amazon WorkSpaces Core added support for automated provisioning. These releases were in addition to the many efficiency, performance, and management updates that came with Horizon 8 2406.
Our Omnissa App Volumes and our “Apps Everywhere” strategy also offer choices to customers. 2024 brought App Volumes and Apps on Demand support for persistent desktops, Amazon WorkSpaces Core, Windows 365, and Azure Virtual Desktop App attach.
We also continued to build on security and experience within Horizon in multiple ways. We introduced script blocking and improved the user experience for keylogger blocking in the Horizon client.
On the experience front, there were client and protocol updates, with releases such as support for 120 frame-per-second framerates in Blast and quality-of-life improvements for the Horizon client.
The other crucial piece for experience is Experience Management for Horizon. This builds on the foundation of Omnissa Intelligence with a wide range of metrics from Horizon. Experience Management 2407 for Horizon brought a whole new crop of metrics and ways to analyze them, including guided root cause analysis for Horizon log-ons.
Our key strategy for DEX is to provide a full-lifecycle, comprehensive solution for experience management. By this we mean we’re supporting customers to measure the employee experience on every endpoint, show IT information about what is most important, determine the root cause of top issues, and automate remediation. This, at a very high level, describes the thinking behind our DEX solution and, more specifically, Workspace ONE Experience Management.
As these common foundational services grow, we can provide DEX tools for different scenarios, including managed and unmanaged desktop, mobile, frontline, and virtual environments, as well as components for service desk empowerment. Let’s look at the prominent releases for 2024.
First, we have app license optimization dashboards (or software asset management) now in limited availability. These use data from Intelligence and provide dashboards to analyze native app usage for Windows and macOS apps. We also introduced web app performance telemetry using synthetic URL monitoring.
We released a wide range of new mobile device metrics and dashboards, including a timeline event view, a mobile UX score, and more advanced analytics through the Intelligence SDK. And, as mentioned above, we released more DEX capabilities for Horizon environments. Another new use case that we focused on in 2024 were power consumption dashboards to help with sustainability goals, including the monitoring and reduction of energy use.
For service desk use cases, we added the ability for our ITSM Connector to bring data about ServiceNow tickets back into Intelligence to track usage.
All these individual metrics and dashboards provide interesting opportunities on their own, but they also contribute to the big picture. The Omnissa Platform provides a rich body of end-user computing data that can power more advanced analysis, automation, and proactive remediation
Horizon and Workspace ONE have long been cornerstones of our customers’ security strategies. As Omnissa, we have three strategic priorities for security: risk based-secure access, endpoint risk and remediation, and being part of a smart and extensible ecosystem. Here are some of our prominent releases from 2024.
Omnissa Workspace ONE Tunnel, the unsung hero of many of our customer environments, gained a new container-based deployment option.
Workspace ONE Mobile Threat Defense, with phishing and content protection, is another key product in our security and compliance solution. In 2024, we enhanced it with support for smart group assignments as well as dual enrollment for Android devices enrolled in Work Profile or COPE mode.
One of our biggest security themes for 2024 was partnerships and integrations. Not only does the Omnissa Platform share security signals across its various services, but it also shares signals in and out of the platform. In 2024, we brought out support for the Shared Signals Framework and the continuous access evaluation protocol, launched more signal sharing tied to device state signals in collaboration with Google, and unveiled a new partnership with CrowdStrike.
These highlighted product releases are just a small portion of all the great things we did in 2024. We’re excited for the year ahead, and as always, we thank you for joining us.
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