Episode 683
Published on: 3rd July, 2025
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This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.
In this episode of the Wiser Loyalty podcast series, Aaron Dauphinee, the CMO of Wise Marketer Group, talks with the VP of Marketing at Cadillac Fairview, Craig Flannagan.
Craig is one a senior marketing executive that has successfully stitched his customer and community marketing savvy across IBM and Microsoft into curating customer experiences at Canada's premier commercial real estate agent that operates some of the countries highest-performing shopping centres.
He shares his perspective on loyalty being immersive of the human element, which begins from creating experiences that draw people into their spaces and then sees them return.
A very progressive conversation on what loyalty looks like in a non-traditional sector (mall loyalty) that is intertwined with one more core (retail loyalty).
This episode is sponsored by Comarch.
Show Notes:
1) Craig Flannagan.
4) The Power of Moments * (Book)
*In this episode, the guest mistakenly refers to the book by an incorrect title. The correct title is The Power of Moments
We appreciate your understanding and hope you enjoy the conversation.