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Let's Talk Loyalty

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Consumer Loyalty Insights for Australian Brands - Let's Talk Loyalty #296: The Role of Community, Social Consciousness and Neurodiversity in Loyalty. - Let's Talk Loyalty #295: Secrets of Success for Subscription Loyalty (Short Summary Show) - Let's Talk Loyalty #294: East v West - Fascinating Loyalty Program Insights from Asia - Courtesy of Comarch - Let's Talk Loyalty #293: Reducing Churn in the Home Energy Sector with Genesis New Zealand - Let's Talk Loyalty #292: AA Smartfuel New Zealand (Short Summary Show) - Let's Talk Loyalty #291: My FedEx Rewards - A Powerful Differentiator in an Extremely Competitive Industry - Let's Talk Loyalty #290: South African Loyalty Awards - Judges Share Insights and Best in Class KPI's - Let's Talk Loyalty #289: Privacy, Data & GDPR Insights (Short Summary Show) - Let's Talk Loyalty #288: Global Perspectives on Customer Loyalty with Capillary Technologies - Let's Talk Loyalty #287: Crushing Churn & Creating Loyalty by Connecting with Customers - Let's Talk Loyalty #286: Bilt Rewards: Rewarding Home Renters (Short Summary Show) - 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Let's Talk Loyalty #217: Insights on Loyalty Innovation with Epsilon (Short Summary Show) - Let's Talk Loyalty #216: Everyday Loyalty - Connecting Customers, Members and Merchants - Let's Talk Loyalty #215: Loyalty Insights from Asia - Speak Like a CEO - Let's Talk Loyalty #214: ENOC's Successful Loyalty Program in the UAE (Short Summary Show) - Let's Talk Loyalty #213: Relaunching The Shangri-La Hotel Rewards Program - Let's Talk Loyalty #212: Circle K's Award-Winning "PLAY or PARK" Programme in Ireland - Let's Talk Loyalty
#339: Unlocking Irrational Loyalty - Let's Talk Loyalty
2023-02-08 · via Let's Talk Loyalty

Episode 339

Published on: 9th February, 2023

The World’s Largest Loyalty Programs™ research report from Let’s Talk Loyalty is now available.

Download it by subscribing to our newsletter on the World’s Largest Loyalty Programs™ now.

---------------

This episode explores loyalty from a strategic marketing perspective – learning what drives loyalty as an outcome and as a feeling, rather than any one particular loyalty programme.

Our guest is Jason Foo, the Founder and CEO of London-based agency BBD Perfect Storm, which specializes in brand and culture transformation, with a goal of unlocking “irrational loyalty” for its clients from their customers.

Jason is also a Global Board Director and Treasurer of the Marketing Society, a Marketing Fellow and is on the Advisory Board of the Alliance of Independent Agencies.

Listen to enjoy Jason's insights and loyalty strategy inspiration, with a healthy dose of mischief.

Hosted by Paula Thomas.

Show Notes:

1) Jason Foo

2) BBD Perfect Storm