Published: | Updated:
Hundreds of Coles shoppers have expressed outrage about being overcharged after taking advantage of a popular promotion through Uber Eats.
A 'Two for $14' Coles promotion was advertised on the grocery delivery app for a wide range of items storewide, including premium meat products.
The offer covered 1.7kg half legs of lamb that typically cost $35, Tasmanian salmon fillets usually $24 and a $12 bottle of wine.
But many customers claimed Uber Eats later removed the promotion from orders and attempted to charge them the full price after delivery.
'Anybody who did the ‘Two for $14’ deal with Uber and Coles yesterday, check your Uber account,' one user said online.
'It was a glitch and they are looking for the rest of their money. They are trying to hit me for an extra $152.'
Another shopper claimed their $169 order was later changed, with the final total more than doubling to $379.
'There is no way I would have paid $379 for it,' they said, 7news.com.au reported.
Hundreds of Coles customers were charged full price for products they had ordered on Uber Eats as part of a 'Two for $14' promotion
Premium meat products (pictured) were part of the popular promotion
The Uber Eats promotion applied to items storewide, prompting bargain hunters to stock up
A third customer complained an additional $270 was taken from their PayPal account, while others complained they spent hours trying to get Uber Eats to resolve the error.
About 10 million Australians use Uber or Uber Eats each month and only 550 orders were affected, according to the delivery company.
'We are aware of an issue that affected a small number of orders associated with a Coles '2 for $14' promotion,' an Uber Eats spokesman told the Daily Mail.
'In some cases, customers were charged the full price instead of the promotional price displayed at checkout.
'We are correcting affected orders so that customers pay the promotional price they were expecting, including issuing refunds where required.'
The company is now issuing refunds for all affected orders, including customers who have not yet contacted Uber Eats.
Customers with queries are urged to contact Uber Eats through the app.
The Daily Mail has contacted Coles for comment.
Coles and Uber Eats announced their exclusive partnership last December.
They promised greater value, convenience and choice by offering the largest range of groceries on an on-demand delivery platform in Australia.
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