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That has been an awkward reality for Apple’s marketing team — and a big help for its colleagues in government relations. Software flaws have for years alleviated Apple’s dispute with law enforcement over encryption, giving the police access to criminals’ iPhones and Apple a convenient excuse that it didn’t help.
Now the F.B.I. says tools for cracking into iPhones are failing for two older devices connected to the recent shooting at a naval base in Pensacola, Fla., though the bureau won’t say why.
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