A growing list of industry leaders including Chiesi, Moderna, and Merck Animal Health are using Agentforce Life Sciences to scale AI-native clinical and commercial operations.

The majority of the top global pharmaceutical companies rely on Salesforce, with many now expanding to adopt Agentforce Life Sciences for Customer Engagement.

Customers are going live in as little as five weeks, proving the Platform’s speed to value and ease of deployment, despite having launched just seven months ago and in sharp contrast with legacy alternatives that have been in the market for years.

SAN FRANCISCO — May 19, 2026 — The healthcare industry is at a critical juncture where the technology supporting it is lagging far behind the speed of medical innovation, a gap the industry can no longer afford. Fragmented insights from vast amounts of unused data, coupled with field representatives spending up to 70% of their time on admin tasks, create urgent operational headwinds. While leaders view AI agents as a solution, the highly regulated nature of life sciences requires uncompromising integrity and trust, making it essential to choose a mature, proven platform built for the future. 

That’s why leading pharmaceutical, clinical research, biotechnology, and medical device companies have chosen the Salesforce Agentforce 360 Platform to transform the way they engage with patients and bring therapies and devices to market. Building on Salesforce’s nearly three decades as the world’s #1 AI CRM, Agentforce Life Sciences provides the tailored data foundation, AI models, and intelligence for every team and function across the enterprise — and Agentforce Life Sciences for Customer Engagement delivers the specialized tools commercial teams need to drive meaningful HCP interactions. 

Merck Animal Health, CSL, Chiesi, Moderna, AstraZeneca, Novartis, Pfizer, Takeda, and AbbVie are among the growing list of early adopters using Agentforce Life Sciences to transform how their teams engage with healthcare professionals. With customers going live at record rates, Salesforce is reinforcing its extensibility without the lengthy implementations that legacy CRM migrations demand.

“The life sciences industry is at an inflection point,” said Joe Ferraro, General Manager of Life Sciences at Salesforce. “Companies can no longer rely on disconnected systems and manual processes to drive the personalized, compliant engagement that healthcare professionals and patients expect. Agentforce 360 for Life Sciences represents the future, where humans and agents work side by side to deliver better outcomes. This is a long-game transformation for the agentic era, not a ‘lift and shift’ like legacy solutions. And while we are building a completely new operating model, customers are already achieving rapid success, proving our platform’s speed to value.“

Clinical

Agentforce Life Sciences gives biotech teams a centralized hub for clinical operations — helping get lifesaving therapies to patients faster. From site selection to participant recruitment, Agentforce helps surface emerging signals early, identify the right candidates and facilities for studies, and deliver actionable recommendations. The result is fewer delays, less attrition, and faster trial execution.

• “Agentforce Life Sciences is driving our evolution as a digital patient recruitment service provider. By integrating agentic AI, we’ve built a robust, automated foundation for patient recruitment and enrollment. Also, by building on this agentic AI platform, we help our life sciences customers become Agentic Enterprises across commercial, medical, and clinical to replace manual processes with compliant, high-precision workflows that scale their businesses as well.” — Sandeep Kulshrestha, VP, Portfolio Head & Tech Services, Indegene
• “Scaling clinical trials comes with massive complexity. By moving from a decade of custom code to Agentforce Life Sciences, we are leveraging AI — fueled by our data — to engage participants 24/7, keeping humans in the loop, and driving our global mission to advance medicine and improve lives.” — Jeremy Collins, Chief Digital Officer, Nucleus Network
• At Spectrum Science, our focus is getting the right patients into the right trials, and Agentforce Life Sciences is now the engine behind that work. By rooting this technology at the core of our platform, we’ve been able to move past the manual hurdles of patient qualification and enrollment. It’s allowed us to develop custom solutions for our clients and deploy our recruitment services much faster than we could before. That speed and precision are exactly what the clinical research space needs right now.” — Sean Reed, SVP, Product, Spectrum Science

Patient Services

Agentforce Life Sciences helps deliver better outcomes — from first prescription to long-term treatment success. Agentforce automates benefits verification for drugs and durable medical equipment, recommends care program improvements, and helps patients adhere to their treatment plans. Seamless care coordination, visit scheduling, and home health support help ensure a connected journey every step of the way. 

• “By connecting our patient and billing data in Agentforce 360, Artera gained the end-to-end visibility needed to scale its diagnostic business. This efficiency, which has already improved cash velocity by 53%, helps Artera better serve patients by streamlining billing operations and supporting the timely ordering and delivery of test results that help inform personalized cancer treatment decisions.” — Peter Rossow, Director, Revenue Cycle Management, Artera
• “Choosing Agentforce Life Sciences wasn’t just about getting a cell therapy management capability up and running — it was about future-proofing our end-to-end drug product ordering and delivery strategy. We’re building on a platform that scales with us as we grow and that sets us up to leverage intelligence in ways that genuinely matter to our patients and healthcare providers. Starting with orchestrating the complex CAR T cell journey, Salesforce is helping us build an Agentic Enterprise from day one.” — Colby Voorhees, Former Executive Director, Commercial IT Business Partner, Autolus
• “With Salesforce, we’ve fundamentally changed how we operate, gaining the scale and speed necessary to manage our rapid growth and launch new modalities like blood testing in timelines our old system couldn’t handle. That level of adaptability and clear visibility into the patient journey is essential for driving proactive healthcare forward. Now we can see the progress of every care plan activity and provide the best experiences for our patients.” — Kelly Dyer, VP, Clinical Engineering, Prenuvo

Customer Engagement

Agentforce Life Sciences for Customer Engagement is the only agent-first platform built for commercial teams — giving field reps, FRMs, MSLs, and KAMs everything they need in one place. AI-powered visit planning, preapproved content recommendations, and real-time intelligence help deepen HCP relationships, protect revenue, and move faster on every interaction. With voice-activated mobility, podcast-style account summaries, and smart visit consoles, reps stay prepared and productive — in the field and on the go.

With Agentforce Life Sciences, we were live in under six weeks and our commercial teams globally now have a single, connected view of every field interaction.

Rahul Deshmukh, Head of Business Operations and Analytics, Hansa Biopharma AB

• “Modern life sciences companies need agile technology that can adapt to global scale while meeting local market demands and compliance requirements. Agentforce Life Sciences for Customer Engagement provides the critical mobile, compliance support, and e-detailing features we need to empower our teams in Spain and set the standard for customer relationship management across our organization. This investment is key to executing our commercial strategy and ensuring better access to our portfolio of medicines.” — Bernardo de Rafael, GM, Adamed Laboratorios
• “At Azurity Pharma, selecting Salesforce Agentforce Life Sciences is foundational to our Next-Generation Commercial Model – powered by Data 360 and Agentforce – to unify data, unlock actionable insights, and drive smarter, more personalized HCP engagement at scale.” — Ali Sharif, VP, CX Strategy & Digital Transformation, Azurity Pharmaceuticals
• “At Chiesi, this transformation is about strengthening how we serve patients and healthcare professionals while enabling our teams to work in more connected and effective ways. By building a unified commercial ecosystem with Salesforce Agentforce Life Sciences, we are creating a strong foundation for sustainable growth, greater agility, and long-term value.” — Fabio Mira, SVP, Chief Transformation Officer, Chiesi
• “As we scale our global presence in aesthetic medicine across our direct markets, global distributors, and our e-Academy, we need more than just a database; we need a platform that drives action. Salesforce Agentforce Life Sciences for Customer Engagement allows us to turn fragmented data from these diverse channels into a unified, intelligent experience. This partnership provides the foundation that will allow us to move toward an agentic model, empowering our teams to be more proactive and ensuring Fillmed remains at the forefront of innovation and customer engagement for years to come.” — Gauthier Ménart, Head of IT, Fillmed
• “We needed to migrate to a platform that could support how our global field teams operate today and scale for the future as AI becomes central to how we work. With Agentforce Life Sciences, we were live in under six weeks and our commercial teams globally now have a single, connected view of every field interaction. What excites us most is what comes next. We are already building towards Agentforce deployment at scale and a future where AI agents are ready and available to help us get our treatments to the right patients faster.” — Rahul Deshmukh, Head of Business Operations and Analytics, Hansa Biopharma AB
• “At ROVI, we needed more than a CRM. We needed a platform that could scale with our international expansion and power the future of pharmaceutical engagement. Agentforce Life Sciences gives us the unified commercial and medical foundation we’ve been looking for. This is about positioning ROVI for the next chapter of growth in an AI-driven industry.” — Andriu Urbina de Almeida, International CRM Manager, Laboratorios ROVI
• “At LETI Pharma, we’re committed to transforming how we engage with healthcare professionals and patients across our global markets. Agentforce Life Sciences gives us a unified platform to deliver intelligent, personalized customer engagement at scale, replacing fragmented systems with a single source of truth. Salesforce’s vision for the Agentic Enterprise aligned perfectly with our goals to boost competitiveness, drive productivity, and ultimately improve patient outcomes. We’re excited to be at the forefront of this transformation in the life sciences industry.” — Lluis Florido, CIO, LETI Pharma
• “Salesforce gives us the freedom to be creative – data-driven, but with empathy. We develop campaigns that deliver real added value – for doctors, pharmacies, and patients alike. With Agentforce Life Sciences, we will redefine the boundaries between digital and personal interaction. Our field will be even more data-driven, able to react faster and provide more personalized advice – this is the future of pharmaceutical engagement.” — Matthias Krenz, Global Head of Customer Experience, MEDICE
• “With Agentforce Life Sciences, we can gather unique insights from the initial diagnosis all the way through and beyond treatment. By connecting our patient and healthcare provider engagement strategies, we’ll be able to continue our mission of improving lives by accelerating and extending access to our innovative, specialty biologics.” — Brandon Gustafson, Senior Director, Commercial Excellence, Vericel

Agentforce 360: Leveraging the full power of the Platform

Agentforce Life Sciences is built on the Agentforce 360 Platform, which means customers can leverage the full power of its infrastructure. Agentforce, Data 360, MuleSoft, Informatica, Agentforce Marketing, Tableau, and Slack all work together under one trusted architecture — giving life sciences companies trusted context and a unified operating system across clinical, medical, HCP, and patient operations, eliminating silos and driving smarter decisions. 

• “Everyone went and built their own agents — business users and IT users alike. We ended up with 900-plus agents built in silos. It’s a security risk, first and foremost. For a regulated medical device company like Alcon, we needed a way to bring governance and orchestration to all of those agents — and that’s exactly what Salesforce’s Agent Fabric delivers.” — Sreenivasa Patibandla, Director, System Integrations & API, Alcon
• “With proper governance, knowledge, and guardrails in place, agentic AI will enable organizations to accomplish far more than before and in less time. This is just the beginning. I see a future when humans and agents will work together and achieve greater things. As a very small company with ambitious dreams to serve the global biomedical research community and help find cures for diseases, AUM BioTech benefits immensely from Agentforce and how Salesforce is giving small businesses a fighting chance to compete in this fast-paced, competitive environment.” — Veenu Aishwarya, CEO, AUM BioTech
• “We used Agentforce to build a quoting agent that works by reading an opportunity the way a person would — just much faster. It finds the right product, adds it to the opportunity, creates the quote, and routes it to customer service for a quick review before it goes out. We’d already accelerated the quoting process when we first moved it into Salesforce, which took us from weeks to days. With Agentforce, we went from days to minutes.” — LaRae Bennett, Senior Director, Digital Strategy, BioIVT 
• “With Salesforce, we could consolidate several different tech stacks and build a connected digital ecosystem — one that serves multiple users, streamlines the flow of data, and powers deep analytics.” — Vinayak Neeralli, SVP, CDIO, India & North America, Dr. Reddy’s Laboratories
• “Our Enterprise Data Marketplace allows data assets to be found and understood faster, resulting in optimized business value. Through monetizing our data assets, we may realize increased revenue and faster reaction to business needs, as well as more accurate business decisions through improved insights. We may also avoid costs by leveraging past work and eliminating the purchase of duplicate datasets.” —  Dana Mitchell, Global Commercial Data Governance Lead, Eli Lilly
• “Gilead has deployed Informatica’s enterprise MDM solution for its product data, using a data model aligned with IDMP standards. Our vision is to make product information accessible across all business functions — from research through to commercial operations — to support analytics initiatives and integration with downstream systems. The product master is a GxP-critical asset and underpins multiple GxP-compliant processes.” — Sachin Sontakke, Head of Data & Analytics, R&D, PDM, Tech Ops & IT, Gilead
• “Data is fundamentally important to Insulet, serving as a huge growth enabler and competitive differentiator. Ensuring we have a unified data platform helps us move from insights to action, providing more powerful, personalized experiences that help simplify life for people living with diabetes.” — Amit Guliani, Acting CTO, Insulet 
• “While we’re a diagnostic and clinical testing organization, data is truly our core product. Modernizing our data ecosystem with Informatica is essential to staying competitive and enables us to shift from a traditional ‘order taker’ to a strategic partner — delivering value-added, data-driven insights rather than simply delivering data. I’m most excited about the cultural shift toward data-driven decision-making within LabCorp. Building strong governance foundations, delivering new data services to our clients, and directly supporting the development of lifesaving medicines faster and more agile through Informatica has been incredibly rewarding.” — Patrick Taylor, Executive Director, Global Data Solutions, Labcorp
• “Today, our customers expect fast, consistent, and personal interactions — regardless of which channel they use to contact us. The goal of the transformation is to bring Sales, Marketing, Customer Service, and Field Service together in an integrated digital environment for the first time, creating a consistent view of customer relationships.” — Carsten Ackermann, Chief Digital Officer, R-Biopharm
• “Transitioning from data chaos to a data-led culture was a critical challenge for us at Teva. By leveraging Informatica to centralize metadata, automate lineage, and democratize access, we have built a trusted data foundation that empowers our teams with self-service analytics. This transformation has significantly accelerated our time to insight and set a new gold standard for enterprise data trust.” — Pradeep Yedlarajaiah, Director, Data Governance & Harmonization, Teva Pharmaceuticals USA, Inc

Why customers continue to choose Agentforce Life Sciences

Agentforce Life Sciences is the end-to-end engagement solution purpose-built for pharma and medtech, all underpinned by the Agentforce 360 Platform and the Trust Layer. From trial recruitment to HCP engagement, insights from clinical inform commercial strategy, patient experiences are prioritized, and every touchpoint runs on the same secure industry-specific data, application, and AI agents across the full molecule-to-market journey. The result is faster time to therapy, more auditable workflows, and a reimagined operating model for life sciences companies ready to lead the agentic era. It’s no wonder the list of Trailblazers has doubled in under a year.

Learn more:

• Watch how Bayer is using Salesforce to power commercial engagement in China
• Learn more about organizations like the FDA are using trusted context
• Discover how Salesforce is leading the next era of life sciences transformation
• Read about Salesforce’s open ecosystem and certified partner network
• See how Agentforce Life Sciences for Customer Engagement supports commercial and medical roles

Agentforce Health and Agentforce Life Sciences have shared patient services and clinical features. Salesforce capabilities are constantly being enhanced based on customer feedback. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.