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Brands Keep Treating Gen Z Like Younger Millennials, And ...
Christine Michel Carter · 2026-04-02 · via Forbes - Retail
Gen Z has already made its decisions. They defaulted to resale while waiting for physical retail to meet them.

Gen Z has already made its decisions. They defaulted to resale while waiting for physical retail to meet them.

getty

Key Takeaways

  • Gen Z’s default to secondhand shopping and resale-value thinking is not a trend but a signal that the authenticity playbook brands built for millennials is fundamentally misfiring.
  • The data from Pinterest, Highsnobiety, and NRF collectively shows that Gen Z is driving culture through groceries, adventure travel, and discovery-first platforms.
  • With the U.S. resale market projected to reach $74 billion by 2029, brands that keep mapping Gen Z onto millennial behavior patterns are optimizing for a consumer who is no longer in the room.

Sixty-four percent of Gen Z shoppers go secondhand first. Before considering a new item, 82% have already evaluated its resale value. This shift should be concerning for any brand that spent the last five years perfecting its authenticity messaging, because it signals something bigger than a shopping preference. The framework brands built for millennials is misfiring.

Millennials rewarded storytelling that felt human. Gen Z grew up after human storytelling became a corporate strategy. They do not compare brand content to other ads. They compare it to their favorite creator. Transparency to them is not a tone, it is a demand for specifics: pricing logic, supply chain ethics, who profits, and what has actually been done versus pledged. They expect to shape the brands they buy from, not just be marketed to. Treating them as a younger millennial audience is a fundamental misread of who they are and what they are already building.

This distinction matters more than most retailers have reckoned with.

Global fashion and media brand Highsnobiety surveyed 1,000 self-identified millennial and Gen Z consumers it categorizes as "cultural pioneers," describing them as consumers who, relative to the average, hold influence and authority across key categories. Their spending power and cultural reach make them essential to brands seeking relevance. As early adopters, Highsnobiety found they act as barometers, signaling where the market is headed well before it arrives. Among their findings: 71% said groceries are a new form of lifestyle expression and cultural capital. Since 2024, the biggest spending increases among these consumers have been in travel, groceries, and fitness and wellness.

Pinterest's data reinforces this. Gen Z users now make up over 50% of Pinterest's user base and are driving the platform's fastest growth. Board creation among Gen Z surged 340% over five years, and 85% use the platform specifically for product discovery. Rachel Hardy, Pinterest's director of consumer product marketing, said in episode 388 of the National Retail Federation's Retail Gets Real podcast, recorded in August 2025, that around 66% of Gen Z users who visit the platform weekly say it is among the first places they go to shop. Pinterest Predicts 2026 points to "Darecations," travel driven by adrenaline and experience, with searches for auto racing events, river rafting, and adventure tourism trending sharply upward. "Cabbage Crush" is another signal, with searches for sautéed bok choy, cabbage dumplings, and golumpki soup rising alongside it.

Gen Z is fundamentally reshaping retail. Brands still treating Gen Z as a younger millennial audience are misreading the room in ways that will cost them.

Retailers who understand this are building feedback loops. In episode 398 of the National Retail Federation's Retail Gets Real podcast, recorded December 9, 2025, Gen Z experts Carly Berns, Assistant Vice President of Berns Communications Group, and Olivia Meyer broke down what today's youngest consumers value and how they discover products. Berns said retailers building feedback mechanisms through community interactions, social media engagement, and focus groups are far better equipped to design meaningful consumer experiences, while Meyer reinforced that passive brand presence has given way to active discovery.

Gen Z wants stores as spaces of discovery and identity formation, and the retail landscape they are inheriting makes that vision difficult to access. The stores surviving are luxury flagships and heavily curated concept stores. Highsnobiety found that luxury brands struggle to consistently deliver the ingenuity and craft these consumers expect, and when they do, the price point puts it out of reach for most. Gen Z's appetite for physical retail is real, and the brick-and-mortar landscape available to meet it is shrinking.

Gen Z has already made its decisions. They defaulted to resale while waiting for physical retail to meet them. They moved to platforms built around discovery rather than broadcast. They made groceries a form of cultural capital and adventure travel a lifestyle statement, even as price increases squeezed household budgets. Through all this, they did not ask brands for permission.

The U.S. resale market is projected to reach $74 billion by 2029, double the size of fast fashion. Brands that continue mapping Gen Z onto millennial behavior patterns will keep optimizing for a consumer who is not in the room, while the consumer who is keeps rewriting the rules around them.